Your Responsible Gambling Services Partner.

Reactive Responsible Gambling services to lower risk and make Gambling safer.

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PlayerCare Solutions
How We Help

We focus on higher-risk time-sensitive services for responsible Gambling.

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PlayerCare Illustration Helpline

Helpline

Dedicated omnichannel support for players.

You promote PlayerCare’s helpline service. We do the rest.

PlayerCare Illustration Case Escalations & Investigations

Case Escalations

Risk-reduction and safety-focused outcomes for players in crisis.

You escalate to PlayerCare your most difficult cases. We’ll handle with care and report back.

PlayerCare Illustration Bespoke Reports

Bespoke Reports

Regulatory-ready reports for specific issues.

You send PlayerCare your specific issue. We’ll provide a bespoke and comprehensive report.

PlayerCare Illustration Check-Ins

Check-Ins

Proactive omnichannel follow-ups with at-risk players.

You send to PlayerCare your at-risk players. We’ll check-in to assist with player safety.

PlayerCare Illustration Process Checklist

Process Reviews

Independent audit of existing responsible Gambling protocols.

PlayerCare periodically reviews your response processes to ensure best practice.

PlayerCase Solutions Reporting Portal

Complete Reporting Portal

Central Library

- All reports, insights and recommendations
- Player-level interaction history
- Easy-to-use UX

Compliance & Governance

- Aligned with regulatory requirements
- Full audit trails
- Role‑based access controls

Real-Time

- All reports, insights and recommendations
- Player-level interaction history
- Easy-to-use UX

Recommendations

- Turning insights into actions
- Personalised by real player behaviour
- Balanced by player protection and policies

Contact us today to find out how PlayerCare Solutions can help you