Case Escalations

Risk-reduction and safety-focused outcomes for players in crisis.

You escalate to PlayerCare your most difficult cases. We’ll handle with care and report back.
Independent audit of existing responsible gaming protocols
Aligned with regulatory requirements and best practices
Identification of operational gaps and risks
Actionable recommendations for process improvement
Regular review cycles to ensure ongoing compliance

Complete Reporting Portal

Reporting portal preview
Benefits

What We Provide

Our commitment to responsible gambling ensures a balanced experience where fun is protected by care and player support.
Risk Reduction
Time-Critical Handling
Omnichannel Support
Specialist Expertise
Independent
Human Engagement
Credibility
Real-Time Updates
Player Trust
Detailed Analysis
Commercial Balance
Actionable Insights
Audit Records
Multi-Brand Support

Contact us today to find out how PlayerCare Solutions can help you

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PlayerCare provides high-speed, reactive responsible gaming interventions designed specifically for high-risk moments in the gaming journey. By delivering time-sensitive services exactly when they are needed most, PlayerCare lowers player risk that protects both the player and the operator.

Our Services
Services Helpline Check-Ins Case Escalations Process Reviews Bespoke Reports
Company
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Contact
☏ +353 1 901 5257
☏ +1 901-213-7795
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‍Registered Office: PlayerCare Solutions Limited, 15 Oxford Lane, Ranelagh, Dublin, D06 W5K2, Ireland. Company Registration: xxxx. VAT Registration: xxxx.